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FAQ

1. When should I expect my purchase?

Orders normally require 2–3 business days for processing after payment confirmation. Estimated transit is 20–45 calendar days after dispatch, in addition to processing time.

2. What are the shipping and tax charges?

Standard shipping is free when your discounted merchandise subtotal is more than US$30. For US$30 or less, shipping appears at checkout. Applicable taxes and import charges are included in the price or paid by us, with no additional payment beyond the checkout total.

3. Where can I get my tracking number?

After dispatch, email damanpehlivei@outlook.com with your order number and checkout email address. We will provide available tracking details.

4. Can I return a purchase after changing my mind?

Yes. Request a return within 30 calendar days after delivery. We cover return shipping and charge no restocking fee. Refunds generally appear on the original payment method 3–7 business days after issuance, subject to payment-provider processing and mandatory deadlines.

5. What should I do about a lost or damaged delivery?

Email customer service with your order details. Lost parcels qualify for a free replacement or a refund if you prefer. For damaged, incorrect, or incomplete goods, we arrange an appropriate remedy and cover necessary shipping. Photographs are helpful if reasonably available.