Refund policy

Last updated: November 9, 2026

meronmvix provides 30 days of free returns from the delivery date for purchases made at meronmvix.shop. Change-of-mind returns are welcome.

Your first step

Write to damanpehlivei@outlook.com within 30 calendar days after delivery. Identify your order number, checkout email address, and the items you want to return. You do not need to explain a change-of-mind decision.

We will supply the correct destination and a prepaid label or another return arrangement at our expense. For returns under this voluntary offer, please send the goods within 14 days after receiving our instructions and retain proof of shipment.

Contacting us ensures correct routing. Our correspondence address is not automatically a return warehouse, and statutory cancellation does not depend on our approval.

Packing your return

Include supplied accessories and use packaging that reasonably protects the goods. Original packaging is appreciated where available.

Reasonable unpacking and inspection are permitted. Missing original packaging alone does not remove statutory rights. Misuse-related damage may affect eligibility under our voluntary offer, subject to applicable law.

Fees and reimbursement

We cover return shipping. No restocking or return handling fee applies.

A complete order return includes reimbursement of the goods and standard outbound delivery. For partial returns, we refund the returned goods and any delivery charges refundable by law. We will not retrospectively add shipping because the retained merchandise falls below our free-shipping threshold.

When something is wrong

Tell us if an item arrives damaged, faulty, incomplete, or different from your order. Describe the problem and include photographs if reasonably available.

We will arrange an appropriate repair, replacement, or refund and pay necessary shipping costs. The voluntary 30-day window does not shorten mandatory product remedies.

Receiving your money

We review returns and issue applicable refunds promptly after receiving the goods or return evidence, as required by law. Refunds go to the original payment method.

Once issued, refunds are generally expected to appear within 3–7 business days, depending on your bank or payment provider. Mandatory deadlines take priority. Contact us if the funds have not appeared after seven business days.

Cancellations and exchanges

Email us immediately to cancel before dispatch. If the order has shipped, available return and statutory cancellation rights remain applicable.

Exchanges depend on stock. We can assist with a return followed by a separate purchase where appropriate.

UK cancellation rights

For most online goods purchases, UK customers may cancel without a reason within 14 days after delivery and return the goods within another 14 days.

We reimburse without undue delay. Unless we offer collection, we may wait for the goods or return evidence, whichever arrives first, and reimburse within 14 days of that event. If we offer collection, reimbursement is due within 14 days of cancellation.

Standard delivery is refundable; optional premium supplements need not be refunded unless legally required. A lawful deduction may apply for handling beyond necessary inspection. Return shipping remains free. Our 30-day offer supplements these rights. UK returns guidance

Optional cancellation form

Send this notice to damanpehlivei@outlook.com:

I give notice that I cancel my contract for the following goods:
Order number:
Goods:
Date ordered / received:
Customer name:
Customer address:
Date:
Signature, only for a paper submission: